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8 New Facts About Customer Activation Technology


Over the past few years marketers continue to experience rapid changes in how they activate consumers. Customer activation technology has grown tremendously, making experiential marketing a more measurable and effective marketing strategy. 

The numbers are in, and they’re hard to deny: 

  • 98% of users feel more inclined to purchase after attending an activation. 

Since 2017 to 2018, the level of understanding and encouragement of customer activations by C-Suite and VP leaders has also grown.

  • Almost half of leadership (Vice President and C-Suite) agree that in-person events are the most critical marketing channel to achieve key business objectives.
  • While, as much as 84% of leadership (Vice President and C-Suite) believe in-person events are a critical component of their company’s success.
  • Additionally, 80% of marketers believe live activations are critical to their company’s success.
  • And, between 2017 and 2018 the number of companies organizing 20 or more events per year increased by 17%

This growing demand by both marketers and C-Suite level executives is opening the door for greater advancements in experiential technologies. Now, discussions are about how technology can asset and leverage activations, and make them easier to track, monitor, and optimize for success. Therefore, more research on the topic is being done to understand where these technologies are heading. 


Here are 8 new facts about customer activation technology that event marketers should know for 2019:

  1. 58% of B2B companies use event software at their events, compared to 54% of B2C companies. (Bizzabo, 2018)
  2. Companies using multiple event software solutions have 2x more trouble demonstrating event ROI than those with one integrated event software solution. (Bizzabo, 2018)
  3. Overperforming businesses are 2.7x more likely to use event software that integrates with other core business platforms than underperforming businesses in this sector. (Bizzabo, 2018)
  4. Businesses within the software & services industry invest more heavily, and more consistently in in-person events with 42% of these allocating over 21% of their marketing budgets to events. (Bizzabo, 2018)
  5. $7,500 is the median increase in event technology budget for 2019. (Bizzabo, 2018)
  6. 33% of event planners would use additional budgets to invest in enhancing the attendee experience. (AMEX, 2018)
  7. Businesses save 18.6 hours a month on event planning by using event software. (Bizzabo, 2018)
  8. Businesses that do use event software are 24% more likely to prove event ROI compared to those that do not use event software.  (Bizzabo, 2018)

Original Source: Bizzabo

Are you looking to engage consumers, capture data, and activate your customers? Check out how WILY’s SPRY platform can help take your live events and experiential marketing to the next level.

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