The Difference Between Brand Experience and Customer Experience (Part 1)
When you think of dogs (given you aren’t afraid of them), what comes to mind? Trust, loyalty, dependability, joy? No matter what the breed, dogs are pretty easy to love. However, each dog, and each breed, was designed for a different purpose. Some dogs are show dogs, others are guide dogs, and some are just loyal companions who provide unconditional love. Now, I know you’re probably wondering, “What do dogs have to do with brand and customer experiences?”